Overview
Thank you for shopping at DRAXOLENITH. If you are not entirely satisfied with your purchase, we're here to help.
Refunds
If your product is eligible for a refund, you must request it within 30 calendar days of your purchase. To qualify, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
- Contact us at [email protected] to initiate a return.
- We will provide you with a return shipping label and instructions on where to send your package.
- Once we receive your item, we will inspect it and notify you about the status of your refund.
Exceptions
Several types of goods are exempt from being returned, such as perishable goods, custom products, and digital downloads.
Refund Processing
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Contact Us
If you have any questions about our refund policy, please contact us at [email protected].